Legal

Privacy Policy

Last updated: April 29, 2026

Privacy Policy

Last Updated: April 29, 2026

Version: 2.8.1

1. Introduction

Welcome to Lavoix ("we," "us," or "our"). Lavoix is a sole proprietorship based in Canada that provides an AI-powered French language learning application. We are committed to protecting your personal information and your right to privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec's Law 25 (Act respecting the protection of personal information in the private sector), and other applicable privacy laws.

Privacy Officer: The founder of Lavoix serves as the Privacy Officer responsible for overseeing compliance with privacy laws. Contact: support@lavoix.app Location: Canada

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our French language learning application. If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at support@lavoix.app.

2. Information We Collect

2.1 Account Information

When you register for an account with Lavoix, we collect:

Email address - Used for account authentication (magic link verification codes) and important service communications
Full name - Optional, used for personalization of your learning experience
Avatar URL - If you sign in with Google, the profile picture URL Google provides
Native language - Optional. The language you primarily speak. Currently stored for future personalization features and product analytics; not presently used to alter the content delivered to you
French proficiency level - Your CEFR level (A0 through C1), captured during onboarding or assessment. Used to select level-appropriate lessons, drills, and conversation difficulty
Learning goal - One of seven categories (travel, work, living, academic, social, family, general). Currently stored for future personalization features and product analytics; not presently used to alter the content delivered to you. If you select "other", we also store the free-text description you provide, held under the same terms
Account settings - Daily learning goal in minutes and word-by-word translation preference

A note on optional fields: Some onboarding fields are skippable, and several are stored for future personalization features that we have not yet built. Where this is the case it is noted above. We will update this policy if and when we begin using such data to materially alter your experience.

Notification Preferences

Separately from the above, we store your opt-in choices for:

Marketing and product update emails (default: opt-out; you must actively enable this in Settings to receive marketing emails)
Learning reminders and daily tips (default: opt-in; you can disable this in Settings at any time)

You can update these preferences at any time in your account Settings.

Consent Audit Trail

For GDPR and other privacy-law compliance, we record:

Timestamp of when you accepted our Terms of Service and Privacy Policy
Version number of the Terms / Privacy Policy you accepted (e.g. 2.5.2)
Method by which consent was provided (one of: implicit acceptance via continued use of the Service after a notification banner about an updated policy, acceptance via the Google Sign-In flow, or affirmative acceptance of a blocking modal shown during a major-version update)

This audit trail exists solely to demonstrate compliance with consent-based privacy laws and is not used for marketing or personalization.

Billing Identifiers

If you subscribe to a paid plan, we store:

Stripe customer ID - An identifier linking your Lavoix account to your Stripe customer record. We do not store payment card numbers (Stripe handles those directly; see Section 4 Subprocessor table)
Subscription status and plan - Whether you have an active subscription and which plan
Monthly speaking-time allocation - Your subscription's monthly conversation-minute limit, plus any administrator-configured overrides

Engagement Metrics

To power streak tracking, daily goals, and adaptive features, we store:

Current streak (consecutive practice days), longest streak, and last activity date
Whether you have completed the initial proficiency assessment, and when the most recent assessment was taken

Google Sign-In (OAuth)

If you choose to sign in using Google, we receive the following information from Google:

Email address - For account creation and authentication
Name - For personalization
Profile picture - Provided by Google as part of sign-in

We use Google Sign-In only for authentication purposes. Your Google user data is never sold, shared with third parties for advertising, or used for any purpose other than providing the Lavoix service. Our use of Google user data complies with the Google API Services User Data Policy.

2.2 Learning Data

We collect data generated through your use of Lavoix:

Learning progress - Lessons completed, proficiency assessments, skill progression
Conversation transcripts - Text transcripts of your French conversation practice sessions with our AI tutor, Léah
Grammar corrections - Your responses to grammar drills and the corrections provided
Flashcards - Cards you create or generate, along with review history and spaced repetition data
Performance analytics - Accuracy rates, time spent, areas of difficulty

Nature of Conversation Data: As part of natural French conversation practice, our AI tutor Léah asks you personal questions (such as where you are from, your daily activities, your family, and your interests) to simulate authentic conversational scenarios. This is a core part of the language learning experience. Your responses to these questions are stored as conversation transcripts as described above. We do not extract, structure, or separately store personal details mentioned in your conversations: they remain within the transcript text, which you can view and delete at any time.

Important: Audio recordings are NOT stored by Lavoix. See Section 5 for detailed information about voice data handling.

2.3 Automatically Collected Information

When you use Lavoix, we automatically collect:

Device information - Browser type, operating system, device identifiers, screen resolution
Log data - IP address, access times, pages viewed, referring URLs, actions taken
Error data - Technical errors encountered during your use of the Service (used for debugging and service improvement; personally identifiable information is filtered/redacted)

Analytics and Product Improvement

We use PostHog for analytics to understand how users interact with Lavoix and improve our service. PostHog collects:

Page views - Which pages you visit
Click interactions - Buttons clicked, links followed, and form submissions
User flows and navigation patterns - How you move through the app
Session duration and engagement metrics - Time spent and interaction frequency
UTM parameters - How you found us (e.g., from a search engine, social media, or referral link)
Device and browser information - Browser type, operating system, screen size
IP address - Used for approximate geolocation (country/region) and may be used to link sessions from the same device

How PostHog identifies users:

On our landing page (lavoix.app): We show a cookie consent banner. If you accept, we use cookies to recognize you across sessions and link your visit to any future account you create. If you decline, no tracking occurs.
In the app (app.lavoix.app): After you create an account and accept this Privacy Policy, we use cookies and localStorage to recognize you across sessions. This allows us to understand your learning journey and improve the app experience.

Opting out of analytics:

Cookie banner: On the landing page, click "Decline" to opt out of all tracking
Do Not Track (DNT): If you enable "Do Not Track" in your browser settings, PostHog will not track you on either site
Browser settings: You can block cookies from us.i.posthog.com in your browser settings
Account deletion: Deleting your account removes your analytics data from our systems

PostHog data is used solely for product improvement and is never sold or shared with advertisers.

Subscription Intent Tracking

To improve our service and user experience, we track certain subscription-related events:

Paywall views and interactions
Subscribe button clicks
Upgrade page visits
Plan selection preferences

This data helps us understand user needs and optimize the subscription experience. It is not shared with third parties for advertising purposes.

3. How We Use Your Information

We use your personal information to:

Provide and maintain our service - Create and manage your account, deliver lessons and practice sessions, process subscriptions
Personalize your experience - Adapt content to your skill level, learning goals, and preferences
Improve our service - Analyze usage patterns to enhance features, fix bugs, and optimize user experience
Communicate with you - Send transactional emails (login verification codes, subscription confirmations), support responses, and important service announcements
Ensure security - Monitor for fraud, abuse, bot activity, and security threats
Comply with legal obligations - Respond to legal requests, enforce our terms, and prevent harm

We do NOT use your personal information for:

Selling to third parties
Targeted advertising
Training AI models on your personal conversation data (see Section 4 for third-party AI provider policies)

Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

Processing Activity	Legal Basis
Account creation and authentication	Contractual necessity (Art. 6(1)(b)): required to provide the Service
Delivering lessons, conversations, and flashcards	Contractual necessity (Art. 6(1)(b)): core service delivery
Personalizing your learning experience	Legitimate interest (Art. 6(1)(f)): improving the service you use
Analytics and product improvement	Legitimate interest (Art. 6(1)(f)): understanding usage to improve the Service
Analytics cookies (PostHog)	Consent (Art. 6(1)(a)): only with your opt-in via cookie banner
Transactional emails	Contractual necessity (Art. 6(1)(b)): login codes, receipts
Security monitoring and bot protection	Legitimate interest (Art. 6(1)(f)): preventing fraud and abuse
Responding to legal requests	Legal obligation (Art. 6(1)(c)): compliance with applicable law
Processing payments via Stripe	Contractual necessity (Art. 6(1)(b)): fulfilling your subscription

You may withdraw consent at any time where consent is the legal basis, and you may object to processing based on legitimate interest by contacting support@lavoix.app.

Marketing Communications

Lavoix does not currently send marketing or promotional emails. We only send:

Transactional emails - Login verification codes, subscription confirmations, payment receipts
Service announcements - Important updates about the Service (e.g., changes to these terms, security notices)

If we introduce optional marketing communications in the future (e.g., learning tips, feature announcements), they will be:

Opt-in only: you will not receive them unless you explicitly subscribe
Easy to unsubscribe from at any time via a link in the email

4. Third-Party Subprocessors

We share data with trusted third-party vendors who help us operate Lavoix. The table below is the complete list of subprocessors that may process your personal data, with the purpose of processing, location, and a link to each provider's privacy policy.

We update this table when we add, remove, or change subprocessors, and reflect material changes in the version of this policy (see Section 15: Changes to This Privacy Policy). Where available, we maintain Data Processing Agreements (DPAs) or equivalent contractual protections with providers that process personal data, and we select providers with strong privacy and security practices.

Current commitments based on provider terms as of the policy date:

As of the policy date, none of our AI providers' published terms permit using customer API data to train their models. Provider terms can change without prior notice. We monitor changes periodically and update this policy when we become aware of material changes, but we cannot guarantee real-time accuracy of third-party terms.
Audio is never stored by Lavoix. Audio streams are processed in real-time by speech-to-text and text-to-speech providers, then discarded. See Section 5 for the audio data flow in detail.
As of the policy date, the published retention terms of our key providers are: OpenAI retains API data for up to 30 days for abuse monitoring; xAI retains API data for up to 30 days, then automatically deletes it; OpenRouter and Google Cloud Vertex AI (accessed via OpenRouter) operate under a Zero Data Retention contract, so prompt data is not retained. Other providers' retention is governed by their respective privacy policies (linked below) and may change without our notice.
Stripe handles all payment card data. Lavoix never stores credit card numbers.

Provider	Purpose of processing	Location	Privacy policy
Supabase	Database and authentication for accounts and learning progress	United States (Ohio)	supabase.com/privacy
Daily.co (Pipecat)	WebRTC voice infrastructure for real-time audio streaming (audio is not stored by Lavoix)	Global edge network	daily.co/legal/privacy
Resend	Transactional email delivery (login codes, receipts, service notices)	United States	resend.com/legal/privacy-policy
Soniox	Speech-to-Text	United States	soniox.com/docs/stt/security-and-privacy
Deepgram	Speech-to-Text	United States	deepgram.com/data-security
OpenAI	Speech-to-Text, Text-to-Speech, Language Model (configurable for live conversation)	United States	openai.com/policies/api-data-usage-policies
xAI (Grok)	Language Model, Text-to-Speech	United States	x.ai/legal/privacy-policy
ElevenLabs	Text-to-Speech	United States	elevenlabs.io/privacy
Cartesia	Text-to-Speech	United States	cartesia.ai/legal/privacy.html
LMNT	Text-to-Speech	United States	lmnt.com/legal/privacy
Fish Audio	Text-to-Speech	United States	fish.audio/privacy
OpenRouter	Large Language Model gateway (routes Google Gemini requests to Google Cloud Vertex AI under a Zero Data Retention agreement)	United States	openrouter.ai/privacy
Google Cloud Vertex AI	Language Model (Gemini), accessed via OpenRouter under Zero Data Retention	Global	cloud.google.com/terms/cloud-privacy-notice
Microsoft Azure (Translator / Cognitive Services)	Translation for on-demand word lookups in conversation transcripts	Global (region selectable)	privacy.microsoft.com
PostHog	Product analytics (page views, click events, UTM attribution, device info, IP for geolocation)	United States (us.i.posthog.com)	posthog.com/privacy
Cloudflare	Bot protection (Turnstile) and CDN / DDoS protection	Global edge network	cloudflare.com/privacypolicy
Stripe	Payment processing (PCI-DSS compliant)	United States	stripe.com/privacy

Note on accuracy: Subprocessor information in the table above reflects each provider's published terms and our review at the time of policy update. Provider terms may change between policy updates; we are not responsible for differences between published terms and a provider's actual practices, except to the extent applicable data protection law imposes a higher standard.

4.1 Service Provider Changes

We may add, remove, or change third-party subprocessors at any time to improve our Service. Material changes to our data practices will be reflected in updates to this Privacy Policy. We are not obligated to notify users individually of routine subprocessor changes that do not materially affect how your data is processed.

5. Voice and Audio Data Processing

This section provides detailed information about how voice data is handled in Lavoix's conversation features.

5.1 How Voice Conversations Work

When you speak with Léah, our AI tutor:

Audio is streamed in real-time to our speech-to-text provider
Audio is converted to text (transcription)
Only the text transcript is stored by Lavoix
Audio is NOT stored by Lavoix at any point

While we engineer this flow so that audio is never stored on Lavoix-controlled systems, we cannot control how third-party subprocessors process audio in transit. Their handling is governed by their respective privacy policies (see Section 4).

5.2 Third-Party Provider Data Handling

Audio is processed by the speech-to-text and text-to-speech providers listed in Section 4 (Third-Party Subprocessors). Each provider's handling of audio is governed by their own privacy policy, linked in that table.

Key point: Lavoix does NOT store your audio. We only store the resulting text transcripts. How third-party providers handle audio during processing is subject to their own policies.

5.3 What We Store

Data Type	Stored by Lavoix?	Purpose
Audio recordings	No	N/A
Text transcripts	Yes	Learning history, progress tracking
Grammar corrections	Yes	Educational feedback, improvement tracking
Conversation metadata	Yes	Session timestamps, duration

5.4 Deleting Your Conversation Data

You can delete individual conversation sessions directly from the app. Deleting a conversation permanently removes the session and all associated data from our database, including:

All messages (both your messages and Léah's responses)
All grammar corrections from that session
Session metadata (timestamps, duration)

Your overall learning progress (lesson progress, scenario completions, grammar pattern mastery, and aggregated statistics) is not affected by deleting individual conversations.

Flashcards created during a conversation are retained separately for your continued learning, even if you delete the conversation they originated from. You can delete individual flashcards independently.

You can also delete your entire account from Settings in the app, which removes all conversation data. Alternatively, contact support@lavoix.app and we will process your request within 30 days.

6. Data Retention

Data Type	Retention Period	Notes
Account data	While account is active	Deleted 30 days after account deletion
Conversation transcripts	User-controlled, default 30 days	Automatically deleted after the retention period set in your Settings (between 7 and 365 days). You can also delete individual conversations from Settings at any time, or delete all conversation data by deleting your account
Learning progress	While account is active	Deleted with account
Aggregate usage metrics	Retained while account is active	After a transcript is deleted, anonymized counts (number of conversations, total speaking minutes, messages exchanged, corrections received) are kept on your profile so progress dashboards remain accurate. These counts cannot be used to reconstruct the deleted content.
Analytics data	Aggregated/anonymized	Individual data not retained long-term
Error logs	Server-side only	PII filtered before collection

Account Deletion: When you delete your account, all personal data is immediately removed from our database. Data held by third-party subprocessors (see Section 4) is subject to their respective published retention policies, which range from "not retained" to up to 30 days for our largest providers as of the policy date. We cannot guarantee the timeline of third-party deletion. Some anonymized, aggregated data may be retained for service improvement.

7. Your Privacy Rights

7.1 Rights for All Users

Regardless of your location, you have the right to:

Access - Request a copy of your personal data
Correction - Correct inaccurate or incomplete data
Deletion - Request deletion of your data
Portability - Receive your data in a structured, machine-readable format (such as JSON or CSV). Upon verified request, we will provide your data within a reasonable timeframe, typically within 30 days. Complex requests or requests during high-volume periods may require additional time; we will notify you if we need an extension.
Withdraw consent - Opt out of optional data collection at any time

7.2 Canadian Users (PIPEDA)

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

Know what personal information we collect about you
Access your personal information held by us
Challenge the accuracy and completeness of your information
Withdraw consent to the collection, use, or disclosure of your information (subject to legal or contractual restrictions)
Complain to the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

PIPEDA's 10 Fair Information Principles: Lavoix adheres to the principles of accountability, identifying purposes, consent, limiting collection, limiting use/disclosure/retention, accuracy, safeguards, openness, individual access, and challenging compliance.

Contact for PIPEDA inquiries:

Email: support@lavoix.app
Office of the Privacy Commissioner of Canada: www.priv.gc.ca

7.3 Quebec Residents (Law 25)

In addition to PIPEDA rights, Quebec residents under Law 25 (Act respecting the protection of personal information in the private sector) have the right to:

Data portability in a structured, commonly used technological format
Transparency about automated decision-making - see Section 8
Notification of privacy incidents affecting your personal information

Privacy Officer: The founder serves as the person responsible for the protection of personal information. Contact: support@lavoix.app

7.4 EU Users (GDPR)

If you are located in the European Union, you have the right to:

Access - Request a copy of your personal data
Rectification - Correct inaccurate data
Erasure - Request deletion of your data ("right to be forgotten")
Restriction - Limit how we process your data
Portability - Receive your data in a machine-readable format
Objection - Object to certain processing activities
Withdraw consent - Opt out of data collection at any time
Lodge a complaint with your local data protection authority

7.5 UK Users (UK GDPR)

If you are located in the United Kingdom, you have the same rights as EU users listed in Section 7.4 above, as guaranteed under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your supervisory authority is the Information Commissioner's Office (ICO).

7.6 Brazilian Users (LGPD)

If you are located in Brazil, you have the following rights under the Lei Geral de Proteção de Dados (LGPD):

Confirmation of the existence of processing of your data
Access to your personal data
Correction of incomplete, inaccurate, or outdated data
Anonymization, blocking, or deletion of unnecessary or excessive data
Portability of your data to another service provider
Deletion of personal data processed with your consent
Information about public and private entities with whom your data has been shared
Information about the possibility of denying consent and the consequences thereof
Revocation of consent

Your supervisory authority is the Autoridade Nacional de Proteção de Dados (ANPD).

7.7 California Users (CCPA/CPRA)

If you are a California resident, you have the right to:

Know what personal information we collect and how it's used
Delete your personal information
Opt-out of the sale of your personal information (we do NOT sell personal data)
Non-discrimination - Equal service regardless of privacy choices
Correct inaccurate personal information

Do Not Sell My Personal Information: Lavoix does not sell personal information to third parties.

7.8 Exercising Your Rights

To exercise any of these rights, please contact us at support@lavoix.app. We will respond within 30 days (or sooner as required by applicable law). We may need to verify your identity before processing your request.

8. AI and Automated Decision-Making

8.1 How We Use AI

Lavoix uses artificial intelligence to:

Provide conversational practice - Léah, our AI tutor, uses large language models to respond to your French conversations
Generate educational content - Grammar explanations, exercises, and feedback are AI-generated
Assess proficiency - AI helps determine your current level and suggest appropriate content
Create flashcards - AI can generate flashcards based on your conversations and learning needs

8.2 Transparency About AI Limitations

AI-generated content may contain errors. See our Terms of Service for important disclaimers about AI-generated educational content.

8.3 No Consequential Automated Decisions

Lavoix does NOT use AI to make consequential automated decisions about you, such as:

Credit or financial decisions
Employment decisions
Access to essential services
Legal determinations

Our AI is used solely for educational content delivery and personalization. Under the EU AI Act (Regulation (EU) 2024/1689), Lavoix is not classified as a high-risk AI system. It is an educational tool that does not make decisions with legal or similarly significant effects on users.

8.4 Human Review

If you have concerns about AI-generated content or believe an error has affected your experience, you can request human review by contacting support@lavoix.app. We will respond to such requests but make no guarantee of a specific outcome, content correction, or remedy.

9. Data Security

We implement industry-standard security measures to protect your personal information:

Encryption - All data is encrypted in transit (TLS 1.2+) and at rest (AES-256)
Access controls - Strict access policies; only authorized personnel can access personal data
Secure infrastructure - Hosted on reputable cloud providers with strong security practices
Regular security reviews - Ongoing monitoring and vulnerability assessments
Bot protection - Cloudflare Turnstile prevents automated attacks

No Guarantee: While we strive to protect your data using commercially reasonable measures, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

Scope of Responsibility: Lavoix's responsibility for data security extends only to systems and services we directly control. Where a security incident originates with a third-party subprocessor (see Section 4), our notification, remediation, and liability are limited to what we can determine from information that subprocessor provides to us, except to the extent applicable data protection law imposes a higher standard.

9.1 Breach Notification

If we become aware of a security breach that affects your personal information and poses a real risk of significant harm, we will notify affected users within 72 hours of confirming the breach and assessing its scope. Notification will be sent to your registered email address. Where required by applicable law, we will also notify the relevant supervisory or regulatory authority within the same timeframe.

Notification may be delayed where:

Law enforcement requests a delay
Additional time is needed to confirm the breach and determine the scope of affected data
The breach originates with a third-party subprocessor and we have not yet received sufficient information from that subprocessor to provide accurate notice

Any such delay will not exceed what is permitted under applicable law.

10. International Data Transfers

Primary Data Location: Your account data is stored in the United States (Supabase US East, Ohio region).

Third-Party Transfers: Several of our subprocessors process data outside Canada, primarily in the United States or globally. The complete list of subprocessors with their processing locations is in Section 4 (Third-Party Subprocessors).

For international transfers, we rely on applicable safeguards including the EU-US Data Privacy Framework, Standard Contractual Clauses (SCCs) included in our providers' Data Processing Agreements, and contractual necessity for processing required to deliver the Service.

11. Children's Privacy

Lavoix is intended for users 13 years of age and older. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us immediately at support@lavoix.app. We will delete such information promptly.

We disclaim liability for personal information of children under 13 collected without our knowledge or in violation of our age requirement. We will delete such information as soon as practicable on becoming aware.

If you are between 13 and 18 years old, please review this Privacy Policy with your parent or guardian.

12. Cookies and Tracking Technologies

12.1 Essential Cookies (Required)

We use essential cookies necessary for Lavoix to function:

Authentication cookies (Supabase) - Maintain your login session
Security cookies - Protect against CSRF and other attacks
Preference cookies - Remember your language and app settings

These cookies are strictly necessary and do not require consent under GDPR, PIPEDA, or Quebec Law 25.

12.2 Analytics (Optional)

We use PostHog for analytics to understand how users interact with Lavoix. Analytics cookies are only set if you consent via our cookie banner.

Withdrawing Cookie Consent: You can withdraw your analytics cookie consent at any time by:

Clearing the cookie_consent cookie from your browser (this will re-display the consent banner on your next visit, allowing you to decline)
Enabling "Do Not Track" in your browser settings (PostHog will stop tracking automatically)
Blocking cookies from us.i.posthog.com in your browser settings

12.3 Cookie Disclosure Table

The following table lists all cookies used by Lavoix:

Cookie Name	Purpose	Duration	Required
`cookie_consent`	Stores your analytics consent choice (accepted/rejected)	1 year	No (first-party)
`sb-*`	Supabase authentication session cookies	Session-only or up to 30 days for persistent sessions	Yes
`ph_*`	PostHog analytics cookies (only if consented)	1 year	No
`__ph_*`	PostHog opt-out preference (set only if you consent and later opt out)	1 year	No
`cf_clearance`	Cloudflare security - verifies you passed a bot challenge	Up to 30 days	Yes
`__cf_bm`	Cloudflare security - bot detection and mitigation	30 minutes	Yes

Notes:

The cookie_consent cookie is shared across lavoix.app and app.lavoix.app subdomains so your preference carries over when you sign up.
PostHog uses cookies (ph_*), localStorage, and sessionStorage to store analytics data. Cookies hold your anonymous ID for cross-subdomain tracking, localStorage stores persistent properties, and sessionStorage holds temporary session data. All are only set after you accept analytics cookies.
Supabase cookies (sb-*) are essential for authentication and do not require consent.
To fully reset your analytics identity, clear cookies, localStorage, and sessionStorage for our domain.

13. Limitation of Liability

Our liability in connection with this Privacy Policy is governed by the Limitation of Liability and Force Majeure provisions in our Terms of Service.

14. Business Changes

14.1 Business Transfers

If Lavoix is involved in a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Service before your information becomes subject to a different privacy policy.

14.2 Change in Business Structure

If Lavoix transitions from a sole proprietorship to a corporation or other business entity, your personal information will be transferred to the new entity. The new entity will be bound by this Privacy Policy until a new policy is provided to you.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

How We'll Notify You:

Updated "Last Updated" date at the top of this policy
Email notification for significant changes
Prominent notice in the app for material changes

Your Acceptance: When we make changes, we will update the "Last Updated" date and prompt you to review and accept the updated Privacy Policy before continuing to use the Service. If you do not agree to the changes, you may discontinue use of the Service and delete your account from Settings.

16. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to conflict of law principles.

Any legal action or proceeding arising from this Privacy Policy shall be brought exclusively in the courts of Ontario, Canada. You consent to the jurisdiction of such courts and waive any objections to venue.

17. Contact Us

If you have questions about this Privacy Policy, how we handle your data, or wish to exercise your privacy rights, please contact us:

Email: support@lavoix.app

If you believe your privacy rights have been violated, you may also file a complaint with your local data protection authority (e.g., the Office of the Privacy Commissioner of Canada at www.priv.gc.ca).

Thank you for trusting Lavoix with your French learning journey.